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Standard Delivery within South Africa , Counter to Counter

Standard Delivery to most other countries , Counter to Counter

Premium Delivery to within Cape Town , Hand delivered

Premium Delivery to within South Africa , Hand delivered

Premium Delivery to most other countries , Hand delivered

Delivery
Dr. Boxall’s endeavors to ensure that all orders are processed and dispatched expeditiously and we aim to have your order delivered as quickly as possible. This is dependent on stock availability and on the performance of the outsourced courier or postal services. If you live internationally or in a remote area locally, the delivery times and charges could be more. If so, we will notify you of this timeously to make the necessary arrangements. One thing is for definite; we aim to get your products to you as quickly as possible.

Due to the very nature of delivery services, Dr. Boxall’s and its outsourced delivery or courier services cannot specify the exact date or time of delivery in most cases. Therefore it is imperative to select Standard Delivery if you or your representatives are not always at the delivery address during working hours. In this case a slip will be delivered to the delivery address for your attention notifying you of your parcel ready for collection at your convenience from the closest local postal office.

If you or a representative is always present at the delivery address during working hours then the Premium Delivery Service can be taken advantage of.

Delivery times are stated as an estimate and are calculated from the time your package is dispatched from our offices. All orders are dispatched within 2 working days of payment confirmation.

Re-delivery
Please Note: All re-deliveries of our Premium Delivery Service due to no presence or an inability to deliver at the delivery address when visited by the delivery service representative will be for the account of the purchaser. Re-delivered items can only be re-delivered once a re-delivery fee is paid for. This will be arranged via our administrative office at office@drboxalls.com

Standard Delivery

All standard delivery will be sent with the South African Post Office. Dr. Boxall’s takes no responsibility for the delivery of such orders and the risk passes to the recipient on dispatch of the order. The parcel is however traceable within South Africa and up until it actually leaves South Africa in the case of international standard delivery. We will provide you with your traceable tracking number and the contact details of the respective carrier once your order is dispatched in the event that you have any queries regarding your delivery. If for whatsoever reason you are not happy with this service or if your parcel goes missing please do inform us. This does not however constitute us taking liability but rather so we can better our service to you.

Standard Delivery is estimated to take approximately 3-5 working days for most South African deliveries, with a little extra time needed for more rural areas. International deliveries will take approximately 7-14 working days, with a little extra time for certain countries.

Premium Delivery

All premium delivery will be sent via an outsourced courier company. All premium delivery is insured and traceable and you the purchaser have no risk or liability if your order is lost or damaged. We will provide you with your traceable tracking number and the contact details of the respective carrier once your order is dispatched in the event that you have any queries regarding your delivery. If for whatsoever reason you are not happy with this service or if your parcel goes missing please do inform us so we can rectify the situation immediately.

Premium Delivery is estimated to take approximately 1 day for deliveries in Cape Town and approximately 2-4 days for most South African deliveries, with a little extra time needed for more rural areas. International deliveries will take approximately 7-10 working days, with a little extra time for certain countries.

International Delivery

Dr. Boxall’s gladly accepts international orders. Available product lines, shipping rates and fees may vary depending on the delivery address for your order. Your packages may be subject to the laws, regulations, import controls, customs fees and/or import duties of the country to which you have your order shipped. These and any charges are the recipient”s responsibility.